Privacy & Data Policy

Effective Date: 1 December 2022

Last Updated: 1 December 2022

Who We Are

This website is operated by Gleann Fia House Ltd.

Your privacy is important to us. This policy explains:

• Who we are and what personal information we collect
• How and why we collect, store, use, and share your data
• Your rights under UK GDPR and how to contact us or make a complaint

Gleann Fia House Ltd is the data controller under the UK General Data Protection Regulation (GDPR).

Personal Information We Collect

We may collect the following information when you contact us, make a booking, or submit an enquiry:

• Name
• Email address
• Telephone number
• Postal address
• Payment details (processed securely via our payment gateway)

If you provide information about another person, you confirm that you have their permission to do so.

How We Use Your Information

We use your data to:

• Manage and confirm bookings
• Process payments
• Communicate with you before and during your stay
• Personalise your experience and improve our website
• Send occasional marketing updates (only if you’ve opted in)

We will never sell or share your data with third parties for marketing purposes.

Who We Share Your Information With

We only share personal information with:

• Trusted service providers (e.g. payment processors, website hosts)
• Law enforcement agencies where required by law

All third parties are required to keep your information secure and only use it as instructed by us.

Marketing

If you consent, we may email you with offers or news about Gleann Fia House. You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly at gleannfiahous@gmail.com .

Why We Collect This Information

We collect personal data under the following lawful bases:

• Contract: to fulfil your booking and provide our services
• Consent: when you opt in to receive marketing
• Legal obligation: to comply with record-keeping or tax laws

How Long We Keep Your Data

• Booking and payment details are retained only as long as necessary to fulfil legal or accounting obligations.
• If you opt into marketing, we will keep your contact details until you unsubscribe.

Security

We use appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted connections (SSL)
• Restricted staff access to personal data
• Payment processing via secure third-party gateways (we do not store full card details) If we become aware of any data breach, we will notify affected users and the ICO as required by law.

Your Rights

• Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to processing or request restrictions
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

For details on your rights, visit the ICO: https://ico.org.uk/your-data-matters

To exercise your rights, please email gleannfiahous@gmail.com with proof of identity and details of your request.

Children’s Data

We do not knowingly collect data from children under 13 without verified parental consent.

International Transfers

We do not transfer your personal data outside of the UK or EEA.

Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website. If significant changes are made, we will notify you by email (if you have not opted out).

Contact Us

If you have any questions or concerns about how your data is handled, please contact:

📧 gleannfiahous@gmail.com

📞 +44 7885 556081 (Mon–Fri, 9am–5pm)

We may record calls for quality and training purposes.

If you remain dissatisfied, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns or call 0303 123 1113.